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Shipping

What countries do you ship to?

Sorry! We don't currently ship to that country.

CONTACT FREE DELIVERY

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!

WHERE IS MY ORDER?

Please note: tracking is only available once the order has been despatched

Please enter your order number:

Order number:

After you place an order on PrettyLittleThing UAE, you will receive an email confirming that we have received your order and are processing it.

To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on the our courier tracking number sent in the email(s). If you have any questions about your order please contact us at mena.customer.services@prettylittlething.com.

All items on the site are displayed with an estimated time of delivery for each item. We aim to deliver your order in as few packages as possible.

Our courier service companies delivers directly to your doorstep during regular working hours/days in your country.

In most cases one of our courier services companies will call you to arrange for delivery; however, if you are not available at the time of delivery, a card will be left for you. This will have a date by which you need to collect your package or arrange a re-delivery.

Shipping OPTIONS

Delivery Option		Delivery Times	Delivery Costs
Israel	Standard Delivery	Up to 8 Working Days	IL 25
Israel	Express Delivery	Up to 5 working days	IL 50

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.

If you are missing part of your order, please check:

Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.

If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.

CUSTOMS DUTIES

Some countries charge customs duties and taxes on importing goods from overseas. Custom duties, taxes, clearance and handling fees are calculated at checkout. A representative from one of our courier services companies may contact you to obtain a copy of your ID in order to complete the customs procedure if your order value exceeds a certain amount. However, they will not ask you for any payments. Please contact us if you are asked to pay anything.

WHAT TIME WILL MY ORDER ARRIVE?

Deliveries can be made anytime between 8am and 9pm.

CAN YOU DELIVER TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.

UNDERSTANDING YOUR TRACKING INFORMATION

TERM	EXPLANATION
Delivered	The item has either been delivered as addressed or, to a neighbour. Please note Special shipping Guaranteed™ items cannot be delivered to a neighbour
DC	Distribution centre
Inward RDC Volumetric Acceptance	The item is halfway through its journey
MDN	If you see ‘(MDN)’, this is an internal note and nothing to worry about - your item is still on track.
NOT DELIVERED - RETURNED TO NRC	We've been unable to deliver the item and there's no return address so we've sent it to our National Return Centre.
Outward RDC Volumetric Acceptance	We've collected the item from the sender.
Pre-advice Received	The sender has told us they're going to post something, but we haven't received it yet.
Sales Order Raised	This is only relevant to the sender.
Missing pre-advice	The parcel information has not yet been loaded onto our online system. However, the parcel has entered and is still moving within our network.
Order generated	The parcel has been booked onto our system but has not yet been collected.
'Sorted at national hub' or 'Hub trailer via sorter'	The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local shipping depot.
Receipt at depot	The parcel is at either the collection or shipping depot, please check the tracking information
Misrouted at depot	The parcel has been sent to the incorrect depot but will be re-routed. Please allow 48 hours for the parcel to reach your local courier.
Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery'	The parcel has been assigned to the courier for shipping. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel.
Courier received	The parcel is with the courier for delivery, our couriers work between 8am-9pm.
Carried forward	The courier has been unable to deliver the parcel but will re- attempt the next working day.
Not delivered due to address query	We have had a problem delivering your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf.

DISPUTED DELIVERY

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

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FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.